Frequently asked questions
About SurfShackVibes
Welcome to SurfShackVibes — a small creative shop inspired by surf culture and the dream of living simply by the sea.
My name is Dima, and I’m a surfer, artist, and designer. This project is a personal blend of everything I love: ocean life, laid-back living, and original design. While I still have a day job, SurfShackVibes is my way of building something meaningful — something that reflects the spirit of a beach shack owned by a friendly local surfer, now turned digital.
All the artwork here is designed by me. I create surf-inspired prints and apply them to a growing collection of wearable and giftable items — including t-shirts, hoodies, stickers, and more. Some products are printed by trusted partners; others I produce myself in small batches.
This is just the beginning. My long-term vision is to expand into surfboard artwork, unique decor pieces, and even physical items you’d find in a real surf shack — the kind of place surfers would want to hang out in after a session.
SurfShackVibes is powered by Shopify, so everything is secure and easy to navigate. Whether you're a surfer or just someone who loves the vibe, thanks for being here — I hope you find something that feels like home.
Stay stoked,
Dima
Founder & Designer, SurfShackVibes
How can I contact customer service?
You can reach our customer service team by emailing info@surfshackvibes.com, via messenger or on the contact page. Normally we respond within 24 hours🤙
Shipping times
USA & Canada:Â
• Standard Shipping Time: 4-10 business days
Australia & New Zealand:Â
• Standard Shipping Time: 4-10 business days
Europe:
• Shipping Time: 3-10 business days
Rest of the World:Â
• Shipping Time: 7-30 business days
Order tracking
Once your order has been produced and shipped (normally takes 1-2 days), you will receive a confirmation email with a tracking number. This number can be tracked on the carrier's website or just contact us to inquire
How do I choose the right size?
On every product page there is always a foto showing instructions and measures in order to choose the perfect size
Returns and refunds
At SurfShackVibes, your satisfaction is our top priority. If you receive an item that is damaged, defective, or incorrect, you are entitled to a full refund.
Eligibility for a Refund:
- The product received is damaged, defective, or incorrect
- The request is made within 30 days of purchase
We’re committed to ensuring you have a smooth and worry-free shopping experience.
Can I cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. However, if your order has already been processed or shipped, we may not be able to make changes.
How do I stay updated on new releases and promotions?
Sign up for our newsletter to receive updates on new releases, exclusive promotions, and news about our conservation efforts and follow us on social media